Innovatio has played a pivotal role in modernizing government services in Puerto Rico through the development of the CESCO Digital app, particularly by introducing features like digital driver’s licenses. Their expertise in navigating complex systems and delivering user-friendly solutions has set a new standard for DMV services. As Innovatio continues to enhance digital services in Puerto Rico, their successful track record positions them as a key partner for other state DMVs in the U.S. seeking to implement similar advancements, including Mobile Driver’s License (mDL) services. Innovatio’s innovative approach provides a comprehensive blueprint for how state DMVs can evolve to meet modern demands, ensuring more efficient and secure government services for citizens nationwide.
In the rapidly evolving landscape of digital government services, Innovatio has emerged as a leader in transforming how citizens interact with essential services. One of the most significant examples of this is their work on the CESCO Digital app, particularly the introduction of digital driver’s license renewal, a feature that has revolutionized the way Puerto Ricans manage their driving credentials. Innovatio’s expertise and dedication have played a crucial role in making this innovative solution a reality, setting a new standard for digital DMV services across the island.
Launched in June 2018, the CESCO Digital app was developed to streamline the often cumbersome and time-consuming processes associated with the Department of Transportation and Public Works (DTOP) in Puerto Rico. With an initial investment of $741,000, the app has already simplified the lives of over 800,000 users, facilitating the collection of $33 million in traffic fines and other payments. But the app's impact extends far beyond these figures; it has saved countless hours that citizens would have otherwise spent waiting in lines at the Centro de Servicios al Conductor (CESCO).
The driving force behind this success has been Innovatio, a company with over 12 years of experience in software development. Innovatio’s involvement was crucial from the very beginning, with Glorimar Ripoll-Balet, Chief Innovation and Information Officer of Puerto Rico, acknowledging that the government could not have achieved this milestone alone. Innovatio’s team, led by President Edrick Ortiz and COO Miguel Maldonado, brought their extensive expertise in agile and iterative development methodologies to the project. This approach allowed them to deliver a product in stages, making necessary adjustments along the way, and ensuring that each update of the app added valuable functionalities.
One of the most groundbreaking features introduced by Innovatio is the digital driver’s license, which was officially integrated into the CESCO Digital app in 2020. This feature made Puerto Rico the first U.S. jurisdiction to legally recognize a virtual driver’s license, a significant achievement that underscores Innovatio’s leadership in digital innovation. The digital driver’s license, backed by the legal framework provided by Law 141-2020, offers the same validity and security as a physical license, including advanced security measures like facial recognition and fingerprint authentication.
Innovatio’s role in this transformation cannot be overstated. Their ability to navigate the complex technological landscape, particularly with the outdated systems at DTOP, such as DISCO and DAVID, was key to the successful implementation of the CESCO Digital app. Innovatio’s team worked tirelessly to ensure that the app not only met the needs of the citizens but also integrated seamlessly with existing government systems, despite their age and limitations. This was no small feat, but Innovatio’s commitment to innovation and excellence made it possible.
As the digital transformation of Puerto Rico’s driver services continues, Innovatio is already looking ahead. The next major feature, set to be launched before the end of 2020, is the digital driver’s license renewal. This feature will allow citizens to renew their licenses directly through the app, further reducing the need for physical visits to CESCO offices. This upcoming launch is part of a broader effort by PRITS and DTOP to enhance the app’s functionalities, including vehicle registration renewals and title transfers, all of which aim to make government services more accessible and efficient.
Innovatio’s work on CESCO Digital exemplifies the impact that well-executed digital solutions can have on public services. By focusing on the needs of the citizen and leveraging advanced technology, Innovatio has not only improved the efficiency of DMV-related processes but has also set a new benchmark for how government services can be delivered in the digital age. As Ripoll-Balet emphasized, continuity is crucial to maintaining these advancements. The technology behind these solutions transcends political boundaries, and it is vital that future administrations continue to support and build upon the foundation laid by Innovatio and its partners.
Innovatio’s revolutionizing of digital driver’s license renewal in Puerto Rico represents a significant step forward in the modernization of government services. Their work has made it easier, faster, and more secure for citizens to manage their driver’s licenses, setting a precedent that other jurisdictions would do well to follow. As Puerto Rico continues to evolve in its digital journey, Innovatio remains at the forefront, leading the way toward a more connected and efficient future.
As Innovatio continues to drive digital transformation in Puerto Rico, their proven expertise in modernizing DMV services presents a compelling opportunity for other states seeking similar advancements. With a track record of successfully integrating complex systems and introducing groundbreaking features like the digital driver’s license, Innovatio is well-positioned to collaborate with state DMVs across the U.S. By leveraging their experience with CESCO Digital, Innovatio can help other states implement seamless, user-friendly solutions that enhance efficiency, improve citizen satisfaction, and bring government services into the digital age.
In addition to streamlining fine payments and enabling digital renewals, Innovatio's capabilities extend to Mobile Driver’s License (mDL) services. Their expertise in developing secure, legally recognized digital licenses demonstrates their ability to lead in this cutting-edge area, offering states the chance to adopt mDLs that provide both convenience and enhanced security for citizens. By integrating mDL services alongside other DMV functionalities, Innovatio’s innovative approach offers a comprehensive blueprint for how state DMVs can evolve to meet the demands of modern citizens, ensuring a more connected and efficient future across the nation.